Your story, your documents
A PDS. A decline letter. A timeline of unanswered calls. What's routine to an insurer is evidence when it's side by side with everyone else's. Nothing is published without your consent, and names are removed before anything goes up.
Everything is optional except the story or a document. Attach PDFs or photos, 5 files max, 10 MB each.
Before you attach anything: cover your policy number, address and phone number if you can. A PDS itself is a public document — share those freely. Claim letters are strongest with names and numbers blacked out; the dates and the wording are what matter.